How can I pay my bill?
• Pay online using your Visa/MasterCard card or bank account at no additional cost to you!
• Mail (check or credit/debit card) payments with the attached stub in the enclosed envelope to P.O. Box 787, Healdsburg, CA 95448. Make checks payable to the “City of Healdsburg”.
• Pay over the phone using your Visa/MasterCard or bank account by calling our customer service line at 707-431-3307. Office hours are Monday through Thursday 7:30am - 5:30pm, and every other Friday 8:00am - 5:00pm, excluding holidays.
• Pay in person during business hours at City Hall, 401 Grove Street, Healdsburg. For your convenience after hours, a drop box is located in north parking lot of City Hall.
Pay On-Line Now

Show All Answers

1. I have an emergency with my water, sewer or electric service, who do I call?
2. I have a question about my utility bill, who do I call?
3. What is E-Billing?
4. How is water billed?
5. How is sewer billed?
6. How is storm water (aka drainage) billed?
7. How is electric billed?
8. How often is my meter read?
9. What happens if I don’t pay my bill on time?
10. Can I make a payment arrangement?
11. What happens if my payment is returned by my bank?
12. What do I do if I think I have a leak?
13. What do I do if I find a leak?
14. Can I get a credit for the excessive water due to a leak?
15. Will a water leak affect my sewer bill?
16. How can I pay my bill?
17. Can I set up automatic payments?
18. Are there any discounts available for seniors, veterans, or low income customers?
19. I just bought an electric car, are there any discounts available on my electric bill?
20. Can I dispute my bill?
21. How do I start or transfer residential utility service?
22. How do I start or transfer commercial utility service?
23. Are there any organizations that can help me pay my bill?
24. How do I cancel utility service?
25. How far in advance do I need to notify Utility Billing of service changes?
26. Who can make changes to my account?