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The original item was published from 12/21/2020 8:02:45 AM to 12/21/2020 11:42:16 AM.

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Posted on: December 21, 2020

[ARCHIVED] Most City Offices Closed for the Holidays

Most City offices will be closed Dec. 24, 2020 - Jan. 3, 2021

City departments except for fire and police will be closed Thursday, December 24, 2020, through Sunday, January 3, 2021, and will reopen Monday, January 4, 2021 so City Staff can spend time with their families.  However, we are still available for some services:

Utility Billing: Utility bill payments may be made online using a bank account or credit/debit card via the City website at, by postal mail, or by using the drop box in the north parking lot at City Hall. Payments made during the office closure will be posted to your account on January 4, 2021.   
We ask that utility customers who need to start or stop service to call our Utility Response Hotline at (707) 431-7000 or toll-free at (855)755-6586. Please note, service starts and stops cannot be scheduled for weekends or holidays and must be requested before noon for same-day service. Requests received after 12 PM on December 30 will not be processed until Monday, January 4, 2020. We ask that customers with non-urgent utility billing questions to leave a message at (707) 431-3307; your call will be returned in the order received on Monday, January 4, 2020.
Utility Emergencies: City Staff will continue to respond to utility emergencies day or night. For assistance with utility emergencies such as power outages, water leaks, sewer over-flows, or street issues, please contact the City’s 24-Hour Utility Response Hotline at (707)431-7000 or toll-free at (855) 755-6586. These numbers are the fastest way to get City staff headed your way to correct the issue. For natural gas service, please call PG&E at (800) 743-5000 and for garbage service, please call Recology at (800) 243-0291.
Planning & Building: Please go here for more information on planning and building services over the holidays:

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